UHealth - University of Miami Health System

Customer Service Information

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Phone Numbers

  • University of Miami Hospital (UMH) – Toll-Free: 800-617-7086
  • Bascom Palmer Eye Institute – Financial Services/Billing–Hospital: 305-326-6167
  • Bascom Palmer Eye Institute – Financial Services/Billing-Physician: 305-326-6340
  • Sylvester Comprehensive Cancer Center – Patient Financial Services: 305-243-5255

Information by Location

Customer Service for University of Miami Hospital

Financial counselors are available Monday through Friday from 8:00 a.m. to 5:30 p.m. to assist with questions you might have about the financial and insurance aspects of your hospital stay.

Please call us at:

  • Toll-Free Phone Number: 800-617-7086

Your hospital bill will include all of the hospital charges for treatment and services rendered to you. The bill does not include physician charges involved in your care such as: personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician’s consultants. You will receive separate bills from these physicians.

Customer Service for Bascom Palmer Eye Institute

Bascom Palmer Eye Institute’s Patient Financial Services Department is available from 8 a.m. to 4 p.m., Monday through Friday to answer your questions regarding insurance, billing, and payment information.

Bascom Palmer Eye Institute accepts cash, checks, American Express, Visa, Discover, and MasterCard for payment of services. For further information, please contact us at one of the following numbers:

  • Financial Services/Billing–Hospital: 305- 326-6167
  • Financial Services/Billing-Physician: 305 326-6340

Customer Service for Sylvester Comprehensive Cancer Center

There are two major components in our billing system—hospital charges and physician charges. Sylvester’s Patient Financial Services department is available from 8:30 a.m. to 5:00 p.m. Monday through Friday to answer inquiries about billing and payment.

If the bill in question is a hospital charge (such as bills for radiology, EKG’s, etc.) or from your physician’s office, please contact us at:

  • Sylvester Patient Financial Services: 305-243-5255

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